Terms of Service

1. Introduction and Acceptance

Welcome to Slim Chickens ("we," "us," "our," or "Company"). These Terms of Service ("Terms") constitute a legally binding agreement between you and Slim Chickens regarding your use of our website located at slimchickens.pro (the "Website") and all related food delivery and catering services (collectively, the "Services").

1.1 Agreement to Terms

By accessing, browsing, or using our Website or Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. These Terms apply to all users of the Website and Services, including without limitation users who are browsers, customers, merchants, vendors, and contributors of content.

1.2 Eligibility Requirements

• You must be at least 18 years of age or the age of legal majority in your jurisdiction
• You must have the legal capacity to enter into binding contracts
• You must not be prohibited from using our Services under applicable law
• If you are using our Services on behalf of an organization, you represent that you have authority to bind that organization

1.3 Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our Website with a new "Last Updated" date. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

2. Definitions

For purposes of these Terms, the following definitions apply:

• "Company," "we," "us," "our" refers to Slim Chickens and its affiliates, subsidiaries, and related entities.
• "You," "your," "User" refers to any individual or entity accessing or using our Services.
• "Services" means all products, services, features, and functionalities offered through our Website, including food ordering, delivery, catering, and related services.
• "Content" means all text, graphics, images, music, software, audio, video, information, and other materials available through our Services.
• "Website" refers to slimchickens.pro and all related subdomains and mobile applications.
• "Order" means a request for food products or services placed through our Website or Services.
• "Delivery Zone" means the geographical areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for the following purposes:

• Personal, non-commercial use in accordance with these Terms
• Placing orders for food products and services
• Accessing information about our menu, pricing, and services
• Communicating with our customer service team
• Participating in promotions and loyalty programs

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited purposes:

• Any illegal purpose or to solicit others to perform illegal acts
• Violating any local, state, national, or international law or regulation
• Transmitting or procuring harmful or malicious code, viruses, or malware
• Attempting to gain unauthorized access to our systems or other users' accounts
• Infringing upon intellectual property rights of any third party
• Harassing, abusing, threatening, or intimidating other users or our staff
• Submitting false, inaccurate, or misleading information
• Interfering with or disrupting our Services or servers
• Using automated tools to access or scrape our Website
• Reselling or redistributing our Services without authorization
• Creating multiple accounts for fraudulent purposes
• Posting spam, unsolicited communications, or commercial advertisements

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you may be required to create an account. When creating an account, you must provide accurate, complete, and current information. You agree to promptly update your account information to maintain its accuracy.

4.2 Account Security

You are solely responsible for maintaining the security and confidentiality of your account credentials. You agree to:

• Choose a strong, unique password
• Not share your login credentials with third parties
• Log out of your account when finished using our Services
• Notify us immediately of any suspected unauthorized access

4.3 Account Limitations

Each person may maintain only one active account. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, especially in cases of suspected fraud, abuse, or violation of these Terms.

4.4 Account Termination

You may terminate your account at any time by contacting our customer service. We may suspend or terminate your account immediately if you violate these Terms or engage in fraudulent activity.

5. Products and Services

5.1 Food Products and Menu Items

We offer various food products including fried chicken, sides, beverages, and related items. All products are subject to availability, and we reserve the right to modify our menu, pricing, and offerings at any time without prior notice.

5.2 Food Safety and Hygiene Standards

We are committed to maintaining the highest food safety and hygiene standards in compliance with all applicable health regulations. Our kitchen facilities and delivery processes follow established food safety protocols to ensure product quality and safety.

5.3 Allergen Information

5.4 Pricing and Payment

• All prices are listed in US dollars and include applicable taxes unless otherwise specified
• Delivery fees and service charges may apply as indicated during checkout
• We accept major credit cards, debit cards, and approved digital payment methods
• Payment is processed upon order confirmation
• Prices are subject to change without notice

5.5 Order Processing and Delivery

• Order Acceptance: All orders are subject to acceptance and availability
• Preparation Time: Standard preparation time is 25-45 minutes, varying by order size and current demand
• Delivery Zones: We deliver within designated areas around our locations
• Minimum Order: A minimum order value of $15 may apply for delivery
• Delivery Time: Estimated delivery times are provided but not guaranteed due to factors beyond our control
• Temperature Control: We use insulated bags and containers to maintain food temperature during delivery

5.6 Order Modifications and Cancellations

Order modifications or cancellations must be requested within 5 minutes of placing the order. Once food preparation has begun, orders cannot be modified or cancelled. Contact customer service immediately if you need to make changes.

5.7 Food Quality Guarantee

We stand behind the quality of our food products. If you are not satisfied with your order due to quality issues, please contact us within 2 hours of delivery for resolution, which may include replacement or refund as outlined in our Refund Policy.

6. Intellectual Property Rights

6.1 Our Intellectual Property

All content on our Website and Services, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, software, and their arrangement, is the property of Slim Chickens or its content suppliers and is protected by United States and international copyright laws.

6.2 Trademarks

The Slim Chickens name, logo, and all related product and service names, design marks, and slogans are trademarks of Slim Chickens. You may not use such marks without our prior written permission.

6.3 Limited License to Users

We grant you a limited, revocable, non-exclusive license to access and use our Website and Services for personal, non-commercial purposes in accordance with these Terms. This license does not permit you to:

• Download, copy, or redistribute any content except where expressly permitted
• Modify, adapt, or create derivative works from our content
• Use our content for commercial purposes without permission
• Remove or alter any copyright, trademark, or other proprietary notices

6.4 User Content License

When you submit content to our Services (such as reviews, photos, or comments), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, and display such content for business purposes, including marketing and promotional activities.

6.5 Copyright Infringement Reporting

If you believe that content on our Website infringes your copyright, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content and Reviews

7.1 Content Responsibility

You are solely responsible for any content you submit, post, or transmit through our Services. You represent and warrant that your content:

• Is accurate and truthful
• Does not violate any third-party rights
• Does not contain harmful, offensive, or illegal material
• Complies with all applicable laws and regulations

7.2 Prohibited Content

You may not submit content that:

• Is false, misleading, or deceptive
• Contains hate speech, harassment, or threats
• Infringes intellectual property rights
• Contains personal information of others without consent
• Promotes illegal activities or violence
• Contains spam or commercial advertisements

7.3 Content Moderation

We reserve the right to review, edit, or remove any user content at our discretion, especially content that violates these Terms or applicable laws. However, we are not obligated to monitor all user content.

7.4 Reviews and Ratings

Customer reviews and ratings should be based on genuine experiences with our products and services. Fake reviews, reviews by competitors, or incentivized reviews are prohibited and may result in account termination.

8. Disclaimers

8.1 Service Availability

Our Services are provided "as is" and "as available" without any warranties of any kind. We do not guarantee that our Services will be uninterrupted, timely, secure, or error-free.

8.2 Food-Related Disclaimers

• Allergen Disclaimer: Despite our efforts to accommodate dietary restrictions, cross-contamination may occur in our kitchen facilities
• Nutritional Information: Nutritional information is approximate and may vary based on preparation methods and ingredient substitutions
• Delivery Time: Delivery estimates are approximate and may be affected by weather, traffic, and other factors beyond our control

8.3 Third-Party Content

Our Website may contain links to third-party websites or services. We do not endorse or assume responsibility for the content, privacy policies, or practices of third-party sites.

8.4 Professional Advice

Nothing on our Website constitutes professional advice. Customers with specific dietary needs or health conditions should consult with healthcare professionals before ordering.

9. Limitation of Liability

9.1 Maximum Liability

To the fullest extent permitted by law, our total liability for all claims arising from or related to these Terms or our Services shall not exceed the amount you paid for the specific order or service that is the subject of the claim, or $100, whichever is less.

9.2 Excluded Damages

Under no circumstances shall we be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Lost profits or business opportunities
• Data loss or corruption
• Personal injury not directly caused by our negligence
• Emotional distress or mental anguish
• Third-party claims or damages

9.3 Food Safety Incidents

While we maintain high food safety standards, in the unlikely event of a food safety incident, our liability is limited to replacement of the affected order or refund of the purchase price, except where prohibited by law.

9.4 Jurisdictional Variations

Some jurisdictions do not allow the limitation of certain damages, so these limitations may not apply to you. In such cases, our liability is limited to the fullest extent permitted by applicable law.

10. Indemnification

10.1 User Indemnification

You agree to defend, indemnify, and hold harmless Slim Chickens, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees arising from or relating to:

• Your violation of these Terms
• Your use of our Services
• Your user content or submissions
• Your violation of any third-party rights
• Any fraudulent or illegal activity by you

10.2 Defense and Settlement

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

11. Third-Party Links and Services

11.1 External Links

Our Website may contain links to third-party websites, services, or resources. These links are provided for convenience only and do not constitute an endorsement by us of such websites or their content.

11.2 Third-Party Terms

Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

11.3 Payment Processors

We use third-party payment processors to handle transactions. Your payment information is subject to the privacy policies and terms of service of these payment processors.

12. Termination

12.1 Termination by Company

We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

12.2 Termination by User

You may terminate your account at any time by contacting customer service or by ceasing to use our Services.

12.3 Effect of Termination

Upon termination:

• Your right to use our Services ceases immediately
• We may delete your account and associated data
• Outstanding orders and payments remain valid
• Provisions regarding liability, indemnification, and intellectual property survive

13. Governing Law and Dispute Resolution

13.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.

13.2 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Washington, DC, and you hereby consent to the jurisdiction of such courts.

13.3 Dispute Resolution Process

Before filing any formal legal proceeding, you agree to first contact us to attempt to resolve the dispute informally. We will work in good faith to resolve disputes through direct communication.

13.4 Class Action Waiver

You agree that any dispute resolution proceeding will be conducted on an individual basis and not as a class action, collective action, or representative action.

14. Changes to Terms

14.1 Modification Rights

We reserve the right to modify or replace these Terms at any time at our sole discretion. Changes may be made to reflect changes in our services, legal requirements, or business practices.

14.2 Notification of Changes

We will provide notice of material changes to these Terms by:

• Posting the updated Terms on our Website
• Updating the "Last Updated" date
• Sending email notification for significant changes (where applicable)

14.3 Acceptance of Changes

Your continued use of our Services after any such changes constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using our Services.

14.4 Review Responsibility

It is your responsibility to check these Terms periodically for changes. We recommend reviewing these Terms each time you use our Services.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Slim Chickens regarding the use of our Services and supersede all prior agreements.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not be construed as a waiver of such provision or any other provision.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms at any time without notice.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

15.6 Headings

The headings in these Terms are for convenience only and shall not affect their interpretation.

15.7 Language

These Terms are written in English. Any translations provided are for convenience only, and the English version shall prevail in case of conflict.

16. Contact Information

Thank you for choosing Slim Chickens. We appreciate your business and look forward to serving you delicious food with exceptional service.