Privacy Policy

1. Introduction

Welcome to Slim Chickens ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website slimchickens.pro, place orders, use our services, or interact with us in any way.

The scope of this policy covers all interactions with Slim Chickens, including but not limited to:

• Using our website and mobile applications
• Placing food orders for delivery, pickup, or dine-in
• Participating in our loyalty program
• Making table reservations
• Requesting catering services
• Contacting customer support
• Subscribing to marketing communications

By using our services, you agree to the collection and use of information in accordance with this policy. We want to be clear: we never sell your personal data to third parties for profit. Your trust is paramount to us, and we are committed to maintaining the highest standards of data protection.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you voluntarily provide when using our services:

• Personal Identification Information: Name, email address, phone number, delivery address, billing address
• Account Information: Username, password (encrypted), order history, favorite items, dietary preferences
• Payment Information: Credit/debit card details, payment method preferences (stored securely via encrypted third-party processors)
• Food Service Specific Information:
  • Order history and meal preferences
  • Allergen information and dietary restrictions (vegan, vegetarian, halal, kosher, gluten-free, etc.)
  • Special dietary requirements and medical considerations
  • Loyalty program participation and rewards data
  • Table reservation details and party size preferences
  • Catering event information, guest count, and special requests
  • Favorite orders and repeat purchase patterns
• Communication Data: Contact form submissions, customer reviews, feedback, support ticket contents
• Marketing Preferences: Subscription choices, communication preferences, promotional interests

2.2 Information Automatically Collected

When you visit our website or use our services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources, search queries
• Cookie Data: Session IDs, user preferences, shopping cart contents, analytics data
• Location Information: Approximate location derived from IP address for delivery zone verification
• Performance Data: Page load times, error reports, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: Profile information if you choose to connect your social media accounts
• Payment Processors: Transaction confirmation and payment status information
• Delivery Partners: Delivery status updates and location tracking (with your consent)
• Marketing Partners: Campaign performance data and audience insights (anonymized)
• Data Enhancement Services: Address validation and demographic information for service improvement

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our food delivery services:

• Order Processing: Fulfilling orders, coordinating delivery, managing pickup times
• Account Management: Creating and maintaining your account, authentication, security
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Service Optimization: Improving website functionality, menu offerings, delivery efficiency
• Quality Assurance: Monitoring service quality, food safety compliance, customer satisfaction

3.2 Communication

We communicate with you for essential service-related purposes:

• Transactional Communications: Order confirmations, delivery notifications, receipt delivery
• Customer Support: Responding to your questions, concerns, and feedback
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your explicit consent)

3.3 Marketing and Analytics

With your consent, we use information for marketing and analytical purposes:

• Personalized Advertising: Tailoring promotions based on your preferences and order history
• Usage Analytics: Understanding website traffic patterns and user behavior
• Campaign Measurement: Evaluating the effectiveness of marketing campaigns
• Market Research: Developing new menu items and services based on customer preferences
• Loyalty Programs: Managing rewards, points, and special member benefits

3.4 Legal Compliance and Protection

We may use your information to comply with legal obligations and protect our business:

• Legal Compliance: Meeting regulatory requirements, tax obligations, food safety standards
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Security: Protecting our systems, data, and users from security threats
• Dispute Resolution: Resolving customer complaints, chargebacks, and legal disputes

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist in our operations:

• Payment Processors: Secure transaction processing (Stripe, PayPal, etc.)
• Delivery Partners: Third-party delivery services for order fulfillment
• Cloud Storage Providers: Secure data hosting and backup services (AWS, Google Cloud)
• Email Marketing Services: Campaign management and customer communication (Mailchimp, SendGrid)
• Analytics Providers: Website analytics and performance monitoring (Google Analytics)
• Customer Support Tools: Help desk and chat support platforms

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Process: Court orders, subpoenas, regulatory investigations
• Law Enforcement: Cooperation with police investigations and legal proceedings
• Rights Protection: Defending our legal rights, property, and interests
• Public Safety: Preventing harm to individuals or public safety
• Regulatory Compliance: Food safety inspections, health department requirements

4.3 Business Transfers

In the event of a business transaction, your information may be transferred:

• Mergers and Acquisitions: Transfer to acquiring company with comparable privacy protection
• Asset Sales: Inclusion in business assets sold to third parties
• Customer Notification: Advance notice of any ownership changes affecting your data
• Policy Compliance: Requirement for new owners to maintain equivalent privacy standards

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participation in joint promotional campaigns
• Integration with third-party loyalty programs
• Sharing testimonials or reviews (with attribution)

5. Data Security

5.1 Technical Security Measures

We implement robust technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Multi-factor authentication and role-based access limits
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backups: Regular encrypted backups with secure off-site storage
• Vulnerability Testing: Regular penetration testing and security audits

5.2 Organizational Security Measures

Our organizational policies ensure data protection:

• Employee Training: Regular security awareness and privacy training programs
• Data Handling Procedures: Strict protocols for accessing and processing personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response Plan: Comprehensive procedures for handling security incidents
• Regular Audits: Periodic internal and external security assessments
• Data Minimization: Collecting and retaining only necessary information

5.3 Your Security Responsibilities

You can help protect your information by following these best practices:

• Strong Passwords: Use unique, complex passwords for your account
• Password Protection: Never share your login credentials with others
• Secure Logout: Always log out when using public or shared computers
• Suspicious Activity: Report any suspicious emails or unusual account activity immediately
• Software Updates: Keep your devices and browsers updated with the latest security patches

Security Breach Notification: In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities promptly as required by applicable law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage:

Cookie Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session only
Functional Cookies	User preferences, language settings, location data	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, site improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign measurement	Up to 1 year

Other Tracking Technologies We Use:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Advertising campaign measurement and audience building
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and application data in your browser
• Server Logs: Recording website visits and system performance data

Managing Your Cookie Preferences:

You can control cookies through your browser settings or our cookie consent manager. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Block third-party cookies
• Clear all cookies when you close your browser
• Set up warnings when cookies are being sent

Please note: Disabling certain cookies may affect website functionality and your user experience, including the ability to maintain shopping cart contents and user preferences.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under laws like GDPR, CCPA, and other privacy regulations:

7.1 Right of Access

You have the right to request and receive information about the personal data we hold about you, including:

• What personal information we collect
• How we use your information
• Who we share your information with
• How long we retain your information

7.2 Right to Rectification

You can request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting us.

7.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as:

• The information is no longer necessary for the original purpose
• You withdraw your consent
• The information has been unlawfully processed
• Deletion is required for legal compliance

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to our processing.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transmit it to another service provider.

7.6 Right to Object

You can object to our processing of your personal data, particularly for:

• Direct marketing purposes
• Processing based on legitimate interests
• Automated decision-making and profiling

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produces legal or similarly significant effects.

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the Contact section. We will respond to your request within 30 days and may request additional information to verify your identity.

8. Children's Privacy

Protecting children's privacy is important to us. Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16.

If we discover that we have inadvertently collected personal information from a child under 16, we will:

• Delete the information immediately
• Not use the information for any purpose
• Not disclose the information to third parties

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems promptly.

9. International Data Transfers

As a global service, we may transfer your personal information to countries outside your residence for processing and storage.

9.1 Safeguards for International Transfers

When transferring data internationally, we implement appropriate safeguards:

• Adequacy Decisions: Transfers to countries deemed adequate by relevant privacy authorities (EU-Japan, etc.)
• Standard Contractual Clauses (SCCs): EU-approved contract terms ensuring adequate protection
• Data Processing Agreements: Comprehensive contracts with all international service providers
• Security Measures: Technical and organizational measures to protect data during transfer
• Regular Reviews: Periodic assessment of transfer mechanisms and data protection measures

9.2 Primary Transfer Destinations

• United States: Cloud storage and payment processing
• European Union: Analytics and customer support services
• Other Countries: As necessary for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason for Retention
Account Information	6 months after account deletion	Legal obligations, fraud prevention
Order History	7 years	Tax and accounting requirements
Payment Information	As required by payment processors	Chargeback protection, fraud prevention
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Food Allergen Information	Lifetime of account	Customer safety, liability protection
Loyalty Program Data	2 years after last activity	Program administration, rewards fulfillment

Secure Data Disposal

When personal information reaches the end of its retention period, we ensure secure disposal:

• Electronic Data: Complete deletion using industry-standard methods that make data unrecoverable
• Physical Records: Secure shredding and destruction
• Backup Systems: Removal from all backup and archive systems
• Third-Party Systems: Coordination with service providers to ensure complete deletion
• Disposal Records: Maintenance of disposal logs for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Slim Chickens.

Important Disclaimers:

• We are not responsible for the privacy practices of third-party websites
• Third-party sites may have different privacy policies and practices
• We encourage you to review the privacy policies of any third-party sites you visit
• Your interactions with third-party services are governed by their own terms and policies

Examples of Third-Party Services:

• Social media platforms (Facebook, Instagram, Twitter)
• Payment processors (PayPal, Apple Pay, Google Pay)
• Review platforms (Google Reviews, Yelp)
• Delivery tracking services
• Map and location services

When you click on third-party links or use third-party services, you do so at your own risk and subject to their privacy policies.

12. Policy Changes and Updates

12.1 Notification of Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make changes, we will notify you through:

• Website Notice: Prominent banner or notification on our homepage
• Email Notification: Direct email to registered users for significant changes
• Account Dashboard: Pop-up notification when you log in
• Mobile App: Push notifications for app users

12.2 Material Changes

For significant changes that materially affect your privacy rights, we will:

• Provide at least 30 days advance notice
• Obtain explicit consent where required by law
• Offer the option to delete your account if you disagree
• Maintain previous policy terms for existing data where legally possible

12.3 Staying Informed

To stay updated on policy changes:

• Check the "Last Updated" date at the top of this policy
• Review the policy periodically when using our services
• Subscribe to our newsletter for important updates
• Follow us on social media for announcements

Your continued use of our services after any changes constitutes acceptance of the updated policy. If you do not agree with changes, please stop using our services and contact us about deleting your account.

13. Contact Information

13.1 Filing Privacy Complaints

If you have concerns about our privacy practices, we encourage you to contact us first. We are committed to resolving privacy issues promptly and fairly.

If you are not satisfied with our response, you may file a complaint with the relevant privacy authority:

• US Residents: Federal Trade Commission (FTC) - consumer.ftc.gov
• EU Residents: Your local Data Protection Authority
• UK Residents: Information Commissioner's Office (ICO) - ico.org.uk
• California Residents: California Attorney General - oag.ca.gov

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw your consent for marketing communications at any time through:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account dashboard
• Contact Support: Email or call us to opt out of all marketing communications
• Text Messages: Reply "STOP" to any promotional text message

Please note that even if you opt out of marketing communications, we may still send you important transactional emails related to your orders and account.

14.2 Account Deletion Process

To permanently delete your account and personal information:

1. Log into your account and go to Account Settings
2. Select "Delete Account" option
3. Confirm your identity and reason for deletion
4. Review information that will be retained for legal compliance
5. Confirm deletion - this action cannot be undone

Alternatively, contact our customer support team for assistance with account deletion. Please note that some information may be retained as required by law for tax, legal, or fraud prevention purposes.

15. Conclusion

At Slim Chickens, we believe that privacy is a fundamental right, and we are committed to protecting your personal information with the highest standards of care and security. This Privacy Policy reflects our dedication to transparency, giving you clear information about how we collect, use, and protect your data.

We understand that trust is the foundation of our relationship with you. Whether you're ordering your favorite meal, joining our loyalty program, or simply browsing our website, we want you to feel confident that your personal information is safe and secure with us.

Our commitment to privacy includes:

• Never selling your personal data to third parties for profit
• Using industry-leading security measures to protect your information
• Giving you control over your data and privacy preferences
• Being transparent about our data practices
• Continuously improving our privacy and security measures
• Responding promptly to your privacy questions and concerns

We invite you to contact us with any questions, concerns, or feedback about this Privacy Policy or our privacy practices. Your input helps us serve you better and maintain the trust you place in us.

Thank you for choosing Slim Chickens. We appreciate your business and your trust.

Remember: Please check the "Last Updated" date at the top of this page regularly, as we may update this policy from time to time to reflect changes in our practices or applicable law.