Refund Policy

At Slim Chickens, customer satisfaction is our highest priority. We stand behind the quality of our food and services, and we want you to be completely satisfied with every order you place with us.

This refund policy outlines the conditions and procedures for requesting refunds on food orders, catering services, and other purchases. We are committed to resolving any issues quickly and fairly, ensuring that your dining experience meets our high standards of quality and service.

To be eligible for a refund, your request must meet the following conditions:

• Timeframe: Refund requests must be made within 24 hours of order receipt for delivery orders, or immediately for dine-in orders
• Valid Reason: Requests must be due to quality issues, incorrect orders, missing items, or unsatisfactory food temperature
• Proof of Purchase: You must provide your order number, receipt, or other proof of purchase
• Food Safety: For food safety reasons, consumed items may only be eligible for partial refunds based on the circumstances
• Documentation: Photo evidence may be required for quality-related claims

The following items and services are generally not eligible for refunds:

• Promotional Items: Free items received through promotions, coupons, or loyalty programs
• Digital Products: Gift cards, loyalty points, and digital vouchers (except where required by law)
• Customized Orders: Special dietary modifications or custom preparations made to your specifications
• Partially Consumed Items: Items that have been substantially consumed (more than 50%)
• Delivery Fees: Third-party delivery charges (refunds must be requested through the delivery platform)
• Catering Deposits: Non-refundable deposits for catering orders (except in cases of our cancellation)
• Late Claims: Refund requests made more than 24 hours after order delivery or pickup

Follow these steps to request a refund:

Refunds are processed using the following methods and timeframes:

• Credit/Debit Cards: Refunds to original payment method within 3-5 business days
• Cash Payments: Immediate cash refund for in-store purchases, or check mailed within 7-10 business days
• Digital Payments: PayPal, Apple Pay, Google Pay refunds processed within 1-3 business days
• Gift Cards: Refunds issued as store credit or new gift card at original value
• Store Credit: Immediate store credit available for future purchases (no expiration date)

In many cases, we prefer to offer exchanges or replacements rather than refunds to ensure you receive the quality food experience you expect:

• Immediate Replacement: For incorrect or missing items, we'll prepare a replacement order at no additional charge
• Alternative Items: If your preferred item is unavailable, we can substitute with a similar item of equal or greater value
• Redelivery: For delivery orders with temperature or quality issues, we offer free redelivery when possible
• Store Credit: Exchanges can be processed as store credit for future orders if immediate replacement isn't feasible
• Upgrade Options: In some cases, we may offer upgraded items or additional items to resolve the issue

Special policies apply to orders with quality, safety, or preparation issues:

• Food Safety Issues: Immediate full refund for any food safety concerns (foreign objects, spoilage, contamination)
• Temperature Problems: Cold hot food or warm cold food qualifies for immediate replacement or full refund
• Preparation Errors: Overcooked, undercooked, or improperly prepared items are eligible for replacement or refund
• Packaging Issues: Spilled, damaged, or improperly packaged orders qualify for replacement and potential delivery fee refund
• Missing Components: Incomplete orders (missing sauces, sides, drinks) receive immediate completion or partial refund

For refund requests or questions about this policy, please contact our customer support team:

When contacting us, please have the following information ready:

• Order number or receipt
• Date and time of order
• Description of the issue
• Photos if applicable
• Your contact information